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  • Solutions

    Solutions overview

    Harness the power of your data

    Support and investigations

    Support services for Ravelin

    Online payment fraud

    Account security

    Policy
    abuse

    Marketplace fraud

    3D
    Secure

  • Resources

    Resource Zone

    Deep dives on fraud & payments topics

    API & developer docs

    APIs, glossary, guides, libraries and SDKs

    Global Payment Regulation Map

    Track PSD2 & more with a full report

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    The latest fraud & payments updates

    Insights

    In-depth guides to fraud, payments & security

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  • Solutions

    Solutions overview

    Harness the power of your data

    Support & investigations

    Support services for Ravelin

    Online payment fraud

    Accept more payments securely

    Account security

    Protect your customer accounts

    Policy abuse

    Stop policy abuse to protect your bottom line

    Marketplace fraud

    Ravelin for marketplace fraud

    3D Secure

    Ravelin 3DS & SDKs

  • Resources

    Resource zone

    Deep dives on fraud & payments topics

    API & developer docs

    APIs, glossary, guides, libraries and SDKs

    Blog

    The latest fraud & payments updates

    Global Payment regulation map

    Track PSD2 & more with a full report

    Insights

    In-depth guides to fraud, payments & security

  • Company

    About Ravelin

    Discover the story about Ravelin

    Careers

    Join our dynamic team

    Customers

    Read more about our happy custmomers

    Press

    Get the latest Ravelin news

Log in Contact us

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Support & Investigations

Unrivaled investigation support

Our support teams are focused on the success of your fraud and payments teams. Whether it's the first integration meeting, product training, a support request, or a quarterly business update - we're here to help.
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We have three dedicated teams

Integrations support

Our Integrations team works with your developers to ensure the transfer of data is secure and accurate. You’re in good hands from the start.

Product Support Analysts

The frontline of support. The team is here to help you get the most out of the tools and to answer any questions you have.They are your team-mates in the battle for optimal performance.

Data science support

Our data scientists will help you stay a step ahead of fraudsters and respond quickly to new threats. You don't have to fight fraud alone!

X3 A0256

Support for your global growth

You can rely on us wherever you are in the world or wherever you’re looking to expand. With clients operating in nearly 200 countries and territories, we know what global looks like. And we’re here to help.
Learn more about our investigations team

Dedicated account management

We have dedicated account managers whose job it is to understand your current and future requirements. They are your voice inside Ravelin and work across teams to make sure you’re set up for success.
“Talk to anybody internally here, we’re all really comfortable that we’ve got fraud under control. We have all of the best processes and procedures in place. And that’s because of the system’s capabilities and collaboration with Ravelin’s team. We’ve got a seriously robust fraud strategy and solution”.
Chris Boynton
Read full case study

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We’d love to hear more about your business and how we can help - book a call below.

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Solutions
  • Solutions overview
  • Support & investigations
  • Online payment fraud
  • Account security
  • Policy abuse
  • Marketplace fraud
  • 3D secure
Insights
  • Online payment fraud
  • Machine learning for fraud
  • Link analysis
  • Fraud and payments survey 2022
  • Account takeover
  • Promotion and refund abuse
  • PSD2 and SCA
Resources
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  • API & developer docs
  • Tech blog
  • Global payment regulation map
  • Style guide
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