Unrivaled investigation support

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Support & Investigations

Unrivaled investigation support

Our support teams are focused on the success of your fraud and payments teams. Whether it's the first integration meeting, product training, a support request, or a quarterly business update - we're here to help.

We have three dedicated teams

Integrations support

Our Integrations team works with your developers to ensure the transfer of data is secure and accurate. You’re in good hands from the start.

Product Support Analysts

The frontline of support. The team is here to help you get the most out of the tools and to answer any questions you have.They are your team-mates in the battle for optimal performance.

Data science support

Our data scientists will help you stay a step ahead of fraudsters and respond quickly to new threats. You don't have to fight fraud alone!

Support for your global growth

You can rely on us wherever you are in the world or wherever you’re looking to expand. With clients operating in nearly 200 countries and territories, we know what global looks like. And we’re here to help.

Learn more about our investigations team

Dedicated account management

We have dedicated account managers whose job it is to understand your current and future requirements. They are your voice inside Ravelin and work across teams to make sure you’re set up for success.

“Talk to anybody internally here, we’re all really comfortable that we’ve got fraud under control. We have all of the best processes and procedures in place. And that’s because of the system’s capabilities and collaboration with Ravelin’s team. We’ve got a seriously robust fraud strategy and solution”.

Chris Boynton

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