AI-native fraud prevention for online travel by Ravelin

Ravelin research reveals that the average travel enterprise loses $13.7 million to fraud every year.

Modern travelers seek great experiences – and that includes smooth and seamless shopping journeys.

Merchants in the travel, hospitality and ticketing industry have to juggle high order values, fast fulfillment, complex supply chains, digital delivery, and intense demand spikes that attract not just customers but also bots and fraud rings.

Add to the mix complex loyalty schemes, valuable user accounts, and potential disruptions, cancellations and no-shows... and you get a perfect storm where first-party fraud, refund abuse, chargebacks and account compromises can scale quickly.

With a range of data-led, customized and AI-native solutions, Ravelin supports the operations, expansion and success of online travel agencies, ticketing providers, airlines, rail networks and other companies in this resilient and exciting industry.

See the Ravelin difference today ↓

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Why travel merchants choose Ravelin

Of all ecommerce sectors, travel merchants lose the most to fraud – an estimated $13.7 million every year for each company.

Preventing this loss is not easy. There are no two companies whose fraud is identical, even within travel.

Ravelin's AI-native fraud models respond to each merchants' individual fraudscape, business model, and clientele. This means that we can reduce risk better – whether it originates from abusive consumers, organized fraud rings, or hackers targeting user accounts.

Less friction across the customer journey

Your customers want to self-serve, quickly.

Checkout friction directly translates into cart abandonment, while many customers are booking under time pressure.

Ravelin assesses risk across the customer journey, from account creation and login through to payment and post-purchase events to only apply friction where needed, earning you return customers who are worth keeping.

Specialist ticketing protection

Be it event-related or travel-related, ticketing adds its own threats.

Scalping, bot-driven purchases, account takeovers, resale ecosystems and a rising trend of customer fraud blur the lines and raise the stakes.

Ravelin identifies anomalous patterns, so you can protect real customers while reducing costly manual interventions and keeping your team agile.

Industry-leading support

We know your goal is converting, not blocking – and we work with you to achieve it securely.

We pride ourselves on the expertise, helpfulness and responsiveness of our teams, even during peak demand and disruption events.

All of Ravelin's merchants benefit from our renowned support, spanning data scientist-led investigations, engineers, product specialists and dedicated account manager.

Less friction across the customer journey

Your customers want to self-serve, quickly.

Checkout friction directly translates into cart abandonment, while many customers are booking under time pressure.

Ravelin assesses risk across the customer journey, from account creation and login through to payment and post-purchase events to only apply friction where needed, earning you return customers who are worth keeping.

Specialist ticketing protection

Be it event-related or travel-related, ticketing adds its own threats.

Scalping, bot-driven purchases, account takeovers, resale ecosystems and a rising trend of customer fraud blur the lines and raise the stakes.

Ravelin identifies anomalous patterns, so you can protect real customers while reducing costly manual interventions and keeping your team agile.

Industry-leading support

We know your goal is converting, not blocking – and we work with you to achieve it securely.

We pride ourselves on the expertise, helpfulness and responsiveness of our teams, even during peak demand and disruption events.

All of Ravelin's merchants benefit from our renowned support, spanning data scientist-led investigations, engineers, product specialists and dedicated account manager.

Boost customer loyalty and satisfaction

First-party abuse and fraud-as-a-service schemes are rising across travel, while disgruntled legitimate travelers are quick to share their reputation-damaging feedback on social media.

You deserve a solution that can reliably distinguish between your VIP customers, consumers trying their hand at fraud, and career criminals to be blocked forever.

For refunds, Ravelin helps distinguish legitimate service recovery, such as genuine disruption from abuse patterns, enabling fair customer outcomes without inviting opportunists to exploit policies.

Travel & hospitality fraud is changing... are you adapting?

46%

saw increased consumer fraud in 2026

$13.7m

average annual loss per company

71%

report a rise in fraud in 2026

65%

say they could do more to stop fraud

Travel fraud prevention spotlight

How Ravelin boosted Trainline's secure growth

“I’ve been in fraud for 18 years, so I have high expectations. But Ravelin has exceeded them. The machine learning model is proving to be very accurate.

When we added the fraud scoring model to our day-1 ruleset, we saw dramatic improvement. And now it’s fully embedded, we understand our fraud and can react quickly."

– Nick Aiken, Director of Fraud and Payments

See how Ravelin reduced block rate by 75% and manual reviews by 92%

See it for yourself

We’re proud of our exceptional track record of holistic fraud prevention that enables merchants' global growth.

Connect with the team to discover Ravelin's approach to secure growth and everything we can do for your company.

Book a call