Support and Investigations

Here to help you win your fight against fraud.

Ravelin is your dedicated partner, empowering your team with expertise, continuous optimization, and unrivaled end-to-end support wherever you operate.

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Legacy fraud vendors can be slow to resolve issues, trapping merchant teams in slow ticketing queues, and outsourcing their support to call centers that are slow to resolve issues.

When fraud patterns suddenly shift, they leave you stranded without the fast, expert support needed to resolve urgent issues.

And when it comes to the bigger picture, they are far removed from your fraud prevention strategy and vision.

Ravelin acts as a true strategic partner, providing merchants with direct, frequent access to technical specialists, data scientists, and fraud experts within our baseline pricing.

We give you everything you need to stay ahead of evolving threats and work towards your unique business goals in true alignment – be they KPI improvements, regional expansions, product launches or anything in-between.

A team of experts by your side

Integrations support

Our Integrations team works with your developers to ensure secure and accurate data transfer from the start of our partnership.

Product support analysts

Our frontline experts help you maximize tool performance and answer all your product questions.

Data Science teams

Ravelin's data scientists continuously optimize machine learning models to fight evolving fraud threats, and conduct detailed investigations into your risk patterns and fraud attacks.

Dedicated account manager

Your internal advocate works across teams to align Ravelin with your business goals and make the most of opportunities.

What do I love most about working with Ravelin?

It’s the service. I have the best account manager I could hope to work with!"

Read case study

Kinguin: A trusted Ravelin partner since 2021

Egemen Ertop

Head of Fraud & Risk Intelligence

Kinguin

Ready to get started?

Discover how our bespoke platform reduces fraud losses, boosts approval rates, and wins good customers.

Speak with one of our fraud experts to learn how we can support your company's secure growth.

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See the latest Ravelin product updates

Discover everything that's new and improved on the Ravelin Dashboard and across our solutions by watching our latest Product in Focus video.