With a background spanning customer service, banking, and enterprise technical support, Freddie's expertise is turning complex payments and product challenges into clear, actionable insights for teams across the business. Grounded in a strong analytical foundation, she works at the intersection of technical operations, product readiness,and client success.

At Ravelin, Freddie serves as a Senior Product Support Analyst and the Head Operational Wisdom Liaison (OWL) for 3D Secure, building the internal knowledge networks that help client operations scale smoothly. She also holds deep experience in payments – especially 3DS authentication – monitoring product channels, tracking client feedback, and coordinating priority projects that ensure operational readiness and product health.