Industry pulse, challenges and fraud risks...
Food delivery
A platform where customers can choose from multiple restaurants or food vendors. The marketplace supplies and allocates a delivery driver.
Industry size & growth
Global food delivery market continues to grow:
By 2029, 2.5 billion users around the world will be ordering meals online.
Food delivery industry
trends & challenges
Drivers pinching fries
SUPPLIER FRAUD IS AN INCREASING CONCERN, BUT IT’S HARD TO SPOT.
30%
of US drivers said that they had actually eaten the food they were delivering.
Pizza Scammers
Food delivery accounts can be surprisingly lucrative to attackers. “Pizza plug” schemes are really popular and involve hackers taking over an account to resell food/drink at a discount.
Friendly fraud on the up
The food and beverage sector had one of the lowest chargeback rates, but the move online has it trending among the highest.
Top food delivery fraud risks
PERCENTAGE OF MERCHANTS THAT CONSIDER THESE FRAUD TYPES A TOP 3 RISK
34%
Seller fraud
38%
Seller fraud
40%
Promotion abuse
49%
Refund abuse
57%
Account takeover
81%
Online payment fraud
Fraud Growth
Fraud types and percentages of merchants that have seen an increase
Account takeover
FOOD DELIVERY MERCHANTS EXPERIENCE ON AVERAGE
4
attacks per month
USER ACCOUNTS AND PASSWORDS ARE TYPICALLY SOLD FOR
$1.50 – $10
each
What do delivery fraud teams look like
Is your fraud team growing?
79%
of food marketplace merchants expect to see an increase in team size
What about budgets?
77%
predict an increase in their fraud budget
Equip your team with the tools they need to tackle fraud in 2025
Book a call to learn more about how Ravelin can help your business.
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