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Harness the power of your data

Support & investigations
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Online payment fraud
Accept more payments securely

Account security
Protect your customer accounts

Refund abuse
Stop losing to abusers and fraudsters

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Ravelin for marketplace fraud

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The latest fraud & payments updates

Global Payment regulation map
Track PSD2 & more with a full report

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In-depth guides to fraud, payments & security
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Industry pulse, challenges and fraud risks...

Food delivery

A platform where customers can choose from multiple restaurants or food vendors. The marketplace supplies and allocates a delivery driver.

Industry size & growth

Global food delivery market continues to grow:

By 2029, 2.5 billion users around the world will be ordering meals online.

Food delivery industry

trends & challenges

Drivers pinching fries

SUPPLIER FRAUD IS AN INCREASING CONCERN, BUT IT’S HARD TO SPOT.

30%

of US drivers said that they had actually eaten the food they were delivering.

Pizza Scammers

Food delivery accounts can be surprisingly lucrative to attackers. “Pizza plug” schemes are really popular and involve hackers taking over an account to resell food/drink at a discount.

Friendly fraud on the up

The food and beverage sector had one of the lowest chargeback rates, but the move online has it trending among the highest.

Top food delivery fraud risks

PERCENTAGE OF MERCHANTS THAT CONSIDER THESE FRAUD TYPES A TOP 3 RISK

34%

Seller fraud

38%

Seller fraud

40%

Promotion abuse

49%

Refund abuse

57%

Account takeover

81%

Online payment fraud

Fraud Growth

Fraud types and percentages of merchants that have seen an increase

Account takeover

FOOD DELIVERY MERCHANTS EXPERIENCE ON AVERAGE

4

attacks per month

USER ACCOUNTS AND PASSWORDS ARE TYPICALLY SOLD FOR

$1.50 – $10

each

What do delivery fraud teams look like

Is your fraud team growing?

79%

of food marketplace merchants expect to see an increase in team size

What about budgets?

77%

predict an increase in their fraud budget

Equip your team with the tools they need to tackle fraud in 2025

Book a call to learn more about how Ravelin can help your business.

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Download the marketplace fraud & payments survey

Get the full marketplace fraud & payments survey in your inbox

Download report

Solutions

Solutions overview Support & investigations Online payment fraud Account security Refund abuse Promo abuse Marketplace fraud 3D Secure

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Online payment fraud Machine learning for fraud Link analysis & graph networks Account takeover Promotion and refund abuse PSD2 and SCA Fraud & Payments Survey 2024 Global Payments Report 2025

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