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Neill Mac Carthaigh
BBC News, Channel 4 News & more
As an investigative journalist, Geoff has covered technology for BBC News, Channel 4 News, Audible, Forbes online and many others. He aims to create real-world change, with a particular focus on e-crime and cybersecurity. His words have brought about arrests, regulatory investigations and legislative action.
Global Fraud Manager Operational Risk & RFID
Grant is a fraud professional with experience across financial services and retail fraud. Grant has led international fraud operations from a people and process perspective. He has merged both elements into a successful fraud prevention strategy, while advocating for the genuine customer.
Head of Payment
Pamela is the Head of Payment at Insparx, an online dating company. Insparx was founded in 2004 and operates seven main dating platforms in over 30 countries. Pamela has worked across various Payment and Fraud Prevention roles at Insparx for almost 6 years. She now leads a team working to implement a robust payment and fraud strategy.
Head of Financial Crime
Casey heads up fraud & customer financial crime strategy at N Brown Plc. Her previous experience lies in managing fraud & financial operations throughout the COVID-19 pandemic. Casey’s specialist fields include identity verification (KYC), behavioural biometrics and dark-web intelligence.
Chief Risk Officer
Florian leads the Risk & Data team at Scalapay. Scalapay works to transform how people buy, both online and in-store, by allowing shoppers to buy now and pay later. They also aim to help merchants give their customers the best experience possible. Prior to joining Scalapay, Florian spent 5 years building the EMEA Fraud team at Uber and the Fintech & Risk team at Glovo.
Neill has been working in the risk and fraud prevention space for over 8 years. He has significant global experience having managed teams and functions in Luxembourg, the US and Dublin. Neill led teams at StubHub as part of the eBay organization before taking up his current role at ESW.
Fraud and Risk Manager
Krystyna is the Fraud & Risk manager who has been leading fraud prevention at Flix since 2019. She is responsible for managing fraud across 39 markets and various payment methods and has a proven track record of minimizing the mobility platform’s fraud exposure over the years. Krystyna’s analytical mindset, attention to detail, and natural curiosity about the payment industry’s developments allow her to successfully navigate fraud patterns and trends in the fluctuating travel environment. She aspires to build a sophisticated and flexible fraud defense that is completely invisible to legitimate customers.
Fraud Prevention Manager
Morgan has worked in the Fraud Industry for 4 years in various roles and currently leads the Global ASOS Fraud Prevention Team focusing on detection and preventing Fraud. ASOS are passionate about reducing friction for our genuine customers and preventing Fraud working with various different stakeholders across the business.
Vice President, Cyber & Intelligence Solutions
Julia oversees Mastercard’s Identity Services in Europe, leading product management and go-to-market of consumer authentication solutions, identity verification services and Digital Identity. Over her tenure at Mastercard, she has advanced her payment expertise in different regional roles including digital payment product management and customer account management. Prior to Mastercard, Julia worked at E-Plus Mobilfunk, a major German mobile network operator, where she lead the product development of a SIM-based mobile payment wallet.
Payments Compliance Lead
Payments Compliance Lead at Wolt. LLM with 10+ years of experience in the financial industry. Hanna’s main focus at Wolt is payments-related legal matters including AML and financial crime prevention.
Chief Product Officer
Policy abuse is at an all-time high and it’s attacking your bottom line! Unfortunately, it’s rarely a straightforward challenge. Mark will dig into how you can balance cutting out opportunistic or fraudulent behavior while retaining genuine customers. He will also cover how and when to intervene – especially in competitive markets.
Director, Fraud and Payments
Nick has 14 years experience in the world of Fraud and Payments in the Rail Industry and is leading the Fraud, Revenue Protect and Payments team at Trainline where they are Europe's leading independent rail platform. He is responsible for the end to end payment flow with the key focus on reducing losses whilst maximizing customer conversion through creating as frictionless an experience as possible.
Your favourite fraud and payments conference is back to help you grow your business securely!
You can expect a mixture of expert talks and diverse panel discussions on hot topics such as first-party fraud, policy abuse and PSD2 perceptions. There’ll also be plenty of networking opportunities for you to make new connections and glean useful insights throughout the day.
This free event is suited to online merchant teams in Fraud, Payments, Finance and Risk as well as C-level executives focused on reducing fraud and optimizing conversion. Don’t hesitate to secure your spot now!
9:00 - 9:30
Coffee & reception
Breakfast and caffeine!
9:30 - 9:45
Welcome & opening remarks
Ravelin’s CEO, Martin Sweeney, sets up the day of learning and knowledge sharing
9:45 - 10:30
Keynote: Fraud’s wider context
Geoff White, Investigative Journalist - BBC News, Channel 4 News & more
10:30 - 11:00
Optimizing the use of SCA to boost approvals
Vice President, Cyber & Intelligence Solutions, Mastercard
You think SCA is a conversion killer? Think again. Julia will provide an overview of the European payment landscape post-PSD2, sharing best practices on how to properly use EMV 3DS. This presentation will focus on concrete measures to convert more baskets while successfully mitigating fraud risk.
11:00 - 11:30
11:30 - 12:00
Getting to grips with policy abuse
Mark Barlow, Chief Product Officer & Viktoria Csink, Data Scientist, Ravelin
12:00 - 12:45
Merchant Panel: The practice of fraud prevention
Fraud & Payments leaders from Insparx, Wolt, ASOS & N Brown
Keeping pace with nefarious fraudsters is a never-ending task. We dive into this challenge with those at the sharp-end. Our panel of experts will share insights on how they keep their businesses operational, secure and profitable. What’s keeping them awake at night? What new trends have them concerned? What countermeasures are they deploying to defend against them?
12:45 - 1:45
1:45 - 2:15
Case Study: The true value of a fraud operation
Grant Shipway, Global Fraud Manager Operational Risk & RFID, River Island
River Island's Profit Erosion project launched in Q3 2022. The aim was to show in black and white what many of us already knew. An effective fraud strategy prevents revenue loss across all areas of the business. Grant will delve into the project and its successes. In particular, the much-needed re-positioning of the fraud team as essential to profit protection.
2:15 - 3:00
A skeptic’s view of machine learning
Hayley Bannister, Senior Data Scientist, Ravelin
We're always ready to champion machine learning for fraud detection – but not everyone’s convinced. So it's important we reflect on and share what we've learned. Hayley has successfully deployed models to solve a range of use cases. So she is best placed to answer: where does machine learning actually work best? How can it be applied in unexpected ways? And how can you use it to complement existing techniques?
3:00 - 3:30
3:30 - 4:15
Merchant Panel: The business of fraud prevention
Fraud & Payments leaders from Scalapay, Flix, Trainline & ESW
Calculating the true cost of fraud is challenging. But managing and balancing fraud risk is vital when entering a new market, adding a new product or making an acquisition. So how should merchants be thinking about fraud? What data should be shared at board level to make the scale of the problem understood? How can the payments universe help merchants trade more securely?
4:15 - 4:30
Closing remarks from Gerry Carr
Followed by networking drinks
A first class event, with hot/trendy topics on both Payments and Fraud Prevention, with top actors in the industry
Great networking opportunity, amazing source of valuable information
Merchant focused without sales pitches
Professional presentations and networking day
Pan Pacific Hotel London