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Refunds are a necessary part of ecommerce. But you need to identify and prevent serial complainers to protect your margins. Our bespoke approach can help you prevent bad actors, discourage opportunistic abuse and reduce costs.
Promotion abuse occurs when customers unfairly take advantage of your offers. This can create hidden losses for your business, weaken product value and damage your brand image. We can help you track your promotions and highlight accounts that exploit them.
Our graph networking and reporting capabilities make spotting abuse patterns simple. Get the full picture to create policies that make sense for your business.
Our purpose built Refund API allows you to screen users at the point of refund. You can prevent any automatic refund option for serial abusers. Or, you can just add friction rather than block outright. Reclaim control over your refunds.
We have dozens of features to uncover policy abusers in your data. Identifying the users is the first step to prevention. Our machine learning expertise gets this done at scale and with accuracy.
We’d love to hear more about your business and how we can help - book a call below.