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What a day! We are so grateful to all the fantastic speakers for taking part. We hope you made new connections, learned useful insights, and enjoyed the day as much as we did. The video recordings of the sessions will be available in the next couple of weeks. We'll send these directly to your email - stay tuned.
"One of the few merchant bespoke events in the calendar - perfect for UK based organisations"
"Great detail, great event"
"A first class event, with hot/trendy topics on both Payments and Fraud Prevention, with top actors in the industry"
"Detailed and engaging talks. Good attendance of a variety of merchants/delegates."
"Good insight into combating risk issues affecting the on-demand sector"
"Varied with a good opportunity to network with other businesses."
"As someone fairly new to the fraud community, this was a great opportunity to learn more about different aspects within the industry and be inspired by some of the leaders in the field."
"Useful insights, an opportunity to make us think and challenge the way we work!"
"As a very interesting conference from a provider which is actually NOT a sales pitch"
"Very insightful and great to hear from experienced industry leaders as well as Ravelin employees."
"Great event to network and get insightful, up to date overviews of what is important for fraud and payments"
"Relevant and informative for anyone working in the fraud industry."
Just Eat Takeaway
"Well run, well attended, well energised, informative and useful"
"A valuable day of learning hosted by some lovely people"
"Amazing. Inspiring. Insightful"
"Great networking opportunity, amazing source of valuable information"
"Very well run event with insightful discussions. It's great to meet people who are facing into similar challenges as you."
9:00 - 9:30
Breakfast and caffeine!
9:30 - 9:45
Welcome & opening remarks
Ravelin CEO Martin Sweeney sets up the day of learning and sharing.
9:45 - 10:15
Keynote: Fraud's Wider Context
Geoff White, Investigative Journalist - BBC News, Channel 4 News & more.
As an investigative journalist, Geoff has covered technology for BBC News, Channel4 News, Audible, Forbes online and many others. They aim to create real-world change, with a particular focus on e-crime and cybersecurity: his words have brought about arrests, regulatory investigations and legislative action.
10:15 - 10:45
Fraud in the Wild: Real-world Case Studies
Ravelin's Investigations Team
Ravelin's Investigations team share real-world examples of fraudster activity and trends. We'll share insight into new tactics and techniques, how we prevent these emerging forms of fraud, and what you can do to uncover and combat this in your business.
11:15 - 11:45
Why a Bespoke Model Matters
Nathan Cheng, Senior Data Scientist
One size never fits all when it comes to fraud! Your business has its own set of fraud challenges, so adopting a one size fits all approach to prevention just isn’t sufficient. Your fraud solutions should detect the most relevant signals to your business.
Nathan will share:
- Why a custom model is the way forward for your business
- How to identifying the traits specific to your fraudy customers
- How custom models keep learning over time as your fraud evolves
- How to balance your block rate and fraud rate to maximize revenue and minimize risk
11:45 - 12:30
Merchant Panel: Fraud Trends and Emerging Threats
Fraud & Payments leaders from Just Eat, Deliveroo & Back Market
Andy Palmer, Global Fraud Manager - Deliveroo
Andy is currently Global Fraud Manager at Deliveroo - a London based food & grocery delivery company operating in 12 markets globally. He has been working in fraud prevention roles for over 6 years and currently heads up the team that covers all aspects of payment fraud, account takeovers, restaurant fraud, customer abuse and chargebacks for Deliveroo. Prior to Deliveroo, Andy worked in the Tripadvisor Trust & Safety team and the tech startup Paddle managing the risk & compliance team.
Olivier Erol, Fraud Manager - Back Market
Olivier entered the fraud world at PayPal where he reviewed his first fraudulent transactions and accounts. He then continued his journey at Etsy and moved up the fraud prevention ladder where he specialized in chargebacks. He's now at Back Market to protect the company against all types of fraud, from online payment fraud to ATO.
Lora Walsh, Global Fraud Manager - Just Eat
Bio coming soon!
Moderator - Gerry Carr, CMO - Ravelin
Gerry Carr is Ravelin's Chief Marketing Officer who has helped the company since its inception to build a reputation as a technical innovator in the world of payment and risk. Prior to Ravelin Gerry has led marketing efforts at Brightpearl, Canonical and Sage CRM Solutions.
12:30 - 2:00
2:00 - 2:30
Frasers Group: Fraud Practices and Tools
John Low, Group Head of Digital Risk - Frasers Group
John is Group Head of Digital risk for the international high street retailer Frasers Group with omni channel responsibility for risk-based data analytics covering the retail estate and ecommerce transactions including the payments architecture, online payments and fraud screening ensuring there is a holistic oversight of physical loss, margin, and revenue erosions across the group in all sales channels.
2:30 - 3:00
Exemptions Optimization under PSD2
Mark Barlow, Chief Product Officer - Ravelin
How many payments are you losing to unnecessary 3DS challenges? If you think it's too many, or you don't know the answer - this is the session you don't want to miss! Mark will share insight into the challenges around PSD2 implementation and our approach to maximizing your use of exemptions, including routing rules, automation and machine learning.
3:00 - 3:30
3:30 - 4:15
Merchant Panel: Payment Challenges and Strategies
Leaders from ecommerce giants Glovo, Puma and more to be announced!
Florian Jensen, Global Fraud & Payments Director - Glovo
Florian is responsible for the Fraud and Payments organisation that build and operate all of the experiences that help customers to pay as well as couriers and partners to get paid across the Glovo platform while ensuring that the platform remains secure from fraudulent users. Prior to joining Glovo, he spent half a decade building the EMEA Fraud team at Uber.
Marcus Riese, Senior Payment Specialist E-Commerce Europe - PUMA
In the past nine years, Marcus has been exclusively working in the field of payments and fraud. In these various roles, he have gained insights into an endless numbers of fraud patterns which he's happy to share. He hopes that by distributing such information to industry peers, fighting fraud can become a collaborative effort.
Louise Cowan, Global Fraud & Payments Manager - River IslandLouise has over 20 years of experience working in retail and over 10 years’ experience in managing fraud and payments. She previously worked in data intelligence and analytics, and is passionate about the role that data can play in identifying opportunities to optimising the customer experience and increase revenue. Louise is responsible for managing risk and helping to shape and influence payments strategy in an environment of international and multi-channel growth.
4:15 - 4:45
Checkout.com and Ravelin: The Evolution of Payments
Payment experts from Ravelin and Checkout.com discuss the changes in payments, what's coming next, and share insight on our company partnership.
Kim De Jesus - Senior Manager, Strategic Partnerships, Checkout.com
As a partner and digital payment evangelist, Kim De Jesus has spent over 13 years in the e-commerce payments space. In her current role as Senior Growth Partnership Manager at Checkout.com, the fast growing, full-stack payments company with innovative products and game-changing attention to service, she's working to build a strong partnership ecosystem and commercial thought-leadership.
Catherine Jones - Senior Product Manager, Ravelin
Catherine manages Ravelin’s authentication suite solutions, which combines transaction optimisation and authentication solutions, to help optimise acceptance whilst managing compliance. Before joining Ravelin, Catherine had over eight years’ experience working in eCommerce fraud prevention, working in risk and fraud teams at Worldpay and Groupon.
4:45 - 5:00
Closing Remarks from Martin Sweeney
Followed by networking drinks in the hotel
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