--- title: "AI-native fraud prevention for the travel & ticketing industry by Ravelin" date: 2026-06-03T16:06:00+01:00 author: Nikoleta Dimitriou canonical_url: "https://www.ravelin.com/sector/fraud-prevention-for-online-travel-ticketing-hospitality" section: Sectors --- # AI-native fraud prevention for the travel & ticketing industry by Ravelin ![Ravelin research reveals that the average travel enterprise loses $13.7 million to fraud every year.](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/sector-pages/Sector-images_Sector-Images-Travel.webp) Ravelin research reveals that the average travel enterprise loses $13.7 million to fraud every year. Modern travelers seek great experiences – and that includes **smooth and seamless shopping journeys**. Merchants in the travel, hospitality and ticketing industry have to juggle high order values, **fast fulfillment, complex supply chains, digital delivery, and intense demand spikes** that attract not just customers but also bots and fraud rings. Add to the mix complex loyalty schemes, valuable user accounts, and potential disruptions, cancellations and no-shows... and you get a perfect storm where first-party fraud, refund abuse, chargebacks and account compromises can scale quickly. With a range of data-led, customized and AI-native solutions, **Ravelin supports the operations, expansion and success of online travel agencies, ticketing providers, airlines, rail networks** and other companies in this resilient and exciting industry. See the Ravelin difference today ↓ ## TRUSTED BY YOUR PEERS AT - ![Exxon Rolling Logo 2x 1](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/rolling-logos/Exxon-Rolling-Logo_2x-1.webp) - ![Curb Rolling Logo 2x 1](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/rolling-logos/curb-Rolling-Logo_2x-1.webp) - ![Flix Rolling Logo 2x 1](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/rolling-logos/Flix-Rolling-Logo_2x-1.webp) - ![Trainline Rolling logo 2x white](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/rolling-logos/Trainline-Rolling-logo_2x-white.webp) - ![LNER Rolling Logo 2x 1](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/rolling-logos/LNER-Rolling-Logo_2x-1.webp) - ![Minicabit Rolling Logo 2x 1](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/rolling-logos/minicabit-Rolling-Logo_2x-1.webp) - ![Greyhound Rolling Logo 2x 1](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/rolling-logos/Greyhound-Rolling-Logo_2x-1.webp) - ![Exxon Rolling Logo 2x 1](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/rolling-logos/Exxon-Rolling-Logo_2x-1.webp) - ![Curb Rolling Logo 2x 1](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/rolling-logos/curb-Rolling-Logo_2x-1.webp) - ![Flix Rolling Logo 2x 1](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/rolling-logos/Flix-Rolling-Logo_2x-1.webp) - ![Trainline Rolling logo 2x white](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/rolling-logos/Trainline-Rolling-logo_2x-white.webp) - ![LNER Rolling Logo 2x 1](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/rolling-logos/LNER-Rolling-Logo_2x-1.webp) - ![Minicabit Rolling Logo 2x 1](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/rolling-logos/minicabit-Rolling-Logo_2x-1.webp) - ![Greyhound Rolling Logo 2x 1](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/rolling-logos/Greyhound-Rolling-Logo_2x-1.webp) ![450 Website Image 5](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/_1400xAUTO_fit_center-center_90_none_ns/269395/450-Website__Image-5.webp) ## Why travel merchants choose Ravelin Of all ecommerce sectors, **travel merchants lose the most to fraud** – an estimated $13.7 million every year for each company. Preventing this loss is not easy. **There are no two companies whose fraud is identical, even within travel.** Ravelin's AI-native fraud models respond to each merchants' individual fraudscape, business model, and clientele. This means that we can reduce risk better – whether it originates from abusive consumers, organized fraud rings, or hackers targeting user accounts. ![Blue circle 1](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/large-blue-circle-1-1.png)### Less friction across the customer journey Your customers want to self-serve, quickly. Checkout friction directly translates into cart abandonment, while many customers are booking under time pressure. Ravelin assesses risk across the customer journey, from account creation and login through to payment and post-purchase events to only apply friction where needed, earning you return customers who are worth keeping. ![Blue circle 2](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/large-blue-circle-2-1.png)### Specialist ticketing protection Be it event-related or travel-related, ticketing adds its own threats. Scalping, bot-driven purchases, account takeovers, resale ecosystems and a rising trend of customer fraud blur the lines and raise the stakes. Ravelin identifies anomalous patterns, so you can protect real customers while reducing costly manual interventions and keeping your team agile. ![Blue circle 3](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/large-blue-circle-3-1.png)### Industry-leading support We know your goal is converting, not blocking – and we work with you to achieve it securely. We pride ourselves on the expertise, helpfulness and responsiveness of our teams, even during peak demand and disruption events. All of Ravelin's merchants benefit from our renowned support, spanning data scientist-led investigations, engineers, product specialists and dedicated account manager. ![Blue circle 1](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/large-blue-circle-1-1.png)### Less friction across the customer journey Your customers want to self-serve, quickly. Checkout friction directly translates into cart abandonment, while many customers are booking under time pressure. Ravelin assesses risk across the customer journey, from account creation and login through to payment and post-purchase events to only apply friction where needed, earning you return customers who are worth keeping. ![Blue circle 2](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/large-blue-circle-2-1.png)### Specialist ticketing protection Be it event-related or travel-related, ticketing adds its own threats. Scalping, bot-driven purchases, account takeovers, resale ecosystems and a rising trend of customer fraud blur the lines and raise the stakes. Ravelin identifies anomalous patterns, so you can protect real customers while reducing costly manual interventions and keeping your team agile. ![Blue circle 3](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/large-blue-circle-3-1.png)### Industry-leading support We know your goal is converting, not blocking – and we work with you to achieve it securely. We pride ourselves on the expertise, helpfulness and responsiveness of our teams, even during peak demand and disruption events. All of Ravelin's merchants benefit from our renowned support, spanning data scientist-led investigations, engineers, product specialists and dedicated account manager. ![Refund abuse analytics ravelin](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/_1400xAUTO_fit_center-center_90_none_ns/204641/refund-abuse-analytics-ravelin.webp) ## Boost customer loyalty and satisfaction First-party abuse and fraud-as-a-service schemes are rising across travel, while disgruntled legitimate travelers are quick to share their reputation-damaging feedback on social media. You deserve a solution that can **reliably distinguish between your VIP customers, consumers trying their hand at fraud, and career criminals** to be blocked forever. For refunds, Ravelin helps distinguish legitimate service recovery, such as genuine disruption from abuse patterns, enabling fair customer outcomes without inviting opportunists to exploit policies. ## Travel & hospitality fraud is changing... are you adapting? ### 46% saw increased consumer fraud in 2026 ### $13.7m average annual loss per company ### 71% report a rise in fraud in 2026 ### 65% say they could do more to stop fraud ## Travel fraud prevention spotlight ![](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/rolling-logos/Trainline-Rolling-logo_2x.webp) ### How Ravelin boosted Trainline's secure growth “I’ve been in fraud for 18 years, so I have high expectations. But Ravelin has exceeded them. The machine learning model is proving to be very accurate. When we added the fraud scoring model to our day-1 ruleset, we saw dramatic improvement. And now it’s fully embedded, we understand our fraud and can react quickly." – Nick Aiken, Director of Fraud and Payments [See how Ravelin reduced block rate by 75% and manual reviews by 92%](https://www.ravelin.com/case-studies/trainline-fraud-case-study) [![Camper Travel Ota](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/camper_travel_ota.jpg)1. Payments fraud ### Fraud in online travel: What it is and how it affects businesses Online travel agency fraud is soaring, with merchants losing an average of $11 million a year. Read about the types of OTA fraud and strategies available for mitigation. Read the article](https://www.ravelin.com/blog/fraud-in-online-travel-agencies)[![Flix case study header](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/Flix-case-study-header.png)1. Case studies 2. Payments fraud ### Flix & Greyhound's revenue boost from better fraud prevention See how we helped achieve 40.7% uplift in acceptance for Flix and 19.3% drop in dispute rates for Greyhound. Ravelin supports global growth of this success story in travel, who are active over 44 countries. Read the case study](https://www.ravelin.com/case-studies/flix-case-study-revenue-boost-from-fraud-prevention)[![FS26 Paid Social 855x505px](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/FS26-PaidSocial-855x505px.png)1. Guides 2. Fraud trends ### Driven by AI, customers now rival criminals for ecommerce fraud Global ecommerce fraud enters a new phase as losses continue to climb. Merchants now view criminals and their own customers as presenting a comparable risk, and there's a gap in AI adoption. Get the report](https://www.ravelin.com/blog/ravelin-fraud-survey-2026-press-release) ![Zachary morgan dashboard](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/_1400xAUTO_fit_center-center_90_none_ns/281086/Screenshot-2026-07-01-at-18.30.23.webp) ## See it for yourself We’re proud of our exceptional track record of holistic fraud prevention that enables merchants' global growth. Connect with the team to discover Ravelin's approach to secure growth and everything we can do for your company. [Book a call](https://www.ravelin.com/contact-us) ## Latest resources for travel & hospitality [![Global Fraud Trends 2026 – Get Ravelin's new fraud survey report](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/_885x505_crop_center-center_50_line_ns/FS26-LandingPage_885x505px-1.webp)Guides & reports ### Global Fraud Trends 2026 – Get Ravelin's new fraud survey report ![1669287463716 2023 12 07 164059 ybjd](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/_33x33_crop_center-center_none_ns/196785/1669287463716_2023-12-07-164059_ybjd.webp)Nikoleta Dimitriou, Senior Content Manager](https://pages.ravelin.com/fraud-trends-report-2026-ecommerce?utm_campaign=FS26-FRAUD-SURVEY-REPORT-2026_REPORT_CONTENT&utm_source=website&utm_medium=tile&utm_term=tile&utm_content=tile) [![Your refund policy could land you in VAMP hot water – here's how refunds affect chargeback ratios](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/_885x505_crop_center-center_50_line_ns/277294/488-VAMP-Article-image-Feature-885x505.webp)Articles ### Your refund policy could land you in VAMP hot water – here's how refunds affect chargeback ratios ![Unnamed 3](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/_33x33_crop_center-center_none_ns/265422/unnamed-3.webp)Nelda Biltauere, Senior Fraud and Payments Researcher](https://www.ravelin.com/blog/refund-policy-vamp-ratio) [![Rich data & powerful ML: Flix and Greyhound’s revenue boost from better fraud prevention](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/_885x505_crop_center-center_50_line_ns/274663/Flix-case-study-header.webp)Case studies ### Rich data & powerful ML: Flix and Greyhound’s revenue boost from better fraud prevention ![Ashleigh](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/_33x33_crop_center-center_none_ns/267519/ashleigh.webp)Ashleigh Luccini Gilera, Senior Product Marketing Manager](https://www.ravelin.com/case-studies/flix-case-study-revenue-boost-from-fraud-prevention) [![Agentic Commerce & Fraud Report: What Merchants Need to Know in 2026](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/ACR26-Agentic-Commerce-Report/_885x505_crop_center-center_50_line_ns/A4-Website-banner-885x505px-blank.webp)Guides & reports ### Agentic Commerce & Fraud Report: What Merchants Need to Know in 2026 ![Ravelin Symbol Blue 1](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/_33x33_crop_center-center_none_ns/187712/Ravelin-Symbol-Blue-1.webp)Ravelin Technology](https://bit.ly/3OsoKDd) [![Demo: Agentic shopping – and agentic fraud detection – in action](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/agentic-demo/_885x505_crop_center-center_50_line_ns/276400/agentic-shopping-article-479-RavSwag-885x505-Ver2-1.webp)Articles ### Demo: Agentic shopping – and agentic fraud detection – in action ![Wamie](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/_33x33_crop_center-center_none_ns/228584/wamie.webp)Jamie Willis, Senior Software Engineer](https://www.ravelin.com/blog/agentic-shopping-and-agentic-fraud) [![Global Payments Report 2026: Regulation, Authentication, Security](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/PR26-PAYMENTS-REPORT-2026/_885x505_crop_center-center_50_line_ns/Mock-up_1200x627px.webp)Guides & reports ### Global Payments Report 2026: Regulation, Authentication, Security ![1669287463716 2023 12 07 164059 ybjd](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/_33x33_crop_center-center_none_ns/196785/1669287463716_2023-12-07-164059_ybjd.webp)Nikoleta Dimitriou, Senior Content Manager](https://pages.ravelin.com/global-payments-report-2026-authentication) Load more <![CDATA[YII-BLOCK-BODY-END]]> [![Global Fraud Trends 2026 – Get Ravelin's new fraud survey report](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/_885x505_crop_center-center_50_line_ns/FS26-LandingPage_885x505px-1.webp)Guides & reports ### Global Fraud Trends 2026 – Get Ravelin's new fraud survey report ![1669287463716 2023 12 07 164059 ybjd](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/_33x33_crop_center-center_none_ns/196785/1669287463716_2023-12-07-164059_ybjd.webp)Nikoleta Dimitriou, Senior Content Manager](https://pages.ravelin.com/fraud-trends-report-2026-ecommerce?utm_campaign=FS26-FRAUD-SURVEY-REPORT-2026_REPORT_CONTENT&utm_source=website&utm_medium=tile&utm_term=tile&utm_content=tile) [![Your refund policy could land you in VAMP hot water – here's how refunds affect chargeback ratios](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/_885x505_crop_center-center_50_line_ns/277294/488-VAMP-Article-image-Feature-885x505.webp)Articles ### Your refund policy could land you in VAMP hot water – here's how refunds affect chargeback ratios ![Unnamed 3](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/_33x33_crop_center-center_none_ns/265422/unnamed-3.webp)Nelda Biltauere, Senior Fraud and Payments Researcher](https://www.ravelin.com/blog/refund-policy-vamp-ratio) [![Rich data & powerful ML: Flix and Greyhound’s revenue boost from better fraud prevention](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/_885x505_crop_center-center_50_line_ns/274663/Flix-case-study-header.webp)Case studies ### Rich data & powerful ML: Flix and Greyhound’s revenue boost from better fraud prevention ![Ashleigh](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/_33x33_crop_center-center_none_ns/267519/ashleigh.webp)Ashleigh Luccini Gilera, Senior Product Marketing Manager](https://www.ravelin.com/case-studies/flix-case-study-revenue-boost-from-fraud-prevention) [![Agentic Commerce & Fraud Report: What Merchants Need to Know in 2026](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/ACR26-Agentic-Commerce-Report/_885x505_crop_center-center_50_line_ns/A4-Website-banner-885x505px-blank.webp)Guides & reports ### Agentic Commerce & Fraud Report: What Merchants Need to Know in 2026 ![Ravelin Symbol Blue 1](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/_33x33_crop_center-center_none_ns/187712/Ravelin-Symbol-Blue-1.webp)Ravelin Technology](https://bit.ly/3OsoKDd) [![Demo: Agentic shopping – and agentic fraud detection – in action](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/agentic-demo/_885x505_crop_center-center_50_line_ns/276400/agentic-shopping-article-479-RavSwag-885x505-Ver2-1.webp)Articles ### Demo: Agentic shopping – and agentic fraud detection – in action ![Wamie](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/_33x33_crop_center-center_none_ns/228584/wamie.webp)Jamie Willis, Senior Software Engineer](https://www.ravelin.com/blog/agentic-shopping-and-agentic-fraud) [![Global Payments Report 2026: Regulation, Authentication, Security](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/PR26-PAYMENTS-REPORT-2026/_885x505_crop_center-center_50_line_ns/Mock-up_1200x627px.webp)Guides & reports ### Global Payments Report 2026: Regulation, Authentication, Security ![1669287463716 2023 12 07 164059 ybjd](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/_33x33_crop_center-center_none_ns/196785/1669287463716_2023-12-07-164059_ybjd.webp)Nikoleta Dimitriou, Senior Content Manager](https://pages.ravelin.com/global-payments-report-2026-authentication) Load more