Chapter contents

Introducing Ravelin for online travel agents

The fraud threatscape is constantly evolving. Online Travel Agencies (OTAs) need a new approach to stay ahead. The answer is in using all available data to reach more accurate decisions more quickly. Meet Ravelin.

Ravelin dives deep to uncover more fraud

Ravelin is a single system which pulls in customer and payment data from across your business. From sign-up, account creation, route selection and on-site behaviour, through to the booking and payment process - if it’s relevant for fraud, Ravelin analyses it. 

Our enterprise-ready and OTA-specific machine learning models aggregate huge volumes of disparate data to provide a straightforward fraud decision right at the time you need it.

With Ravelin everything is automatic allowing us to grow our user base without fear of fraud.
— Zalan Lima, Head of Fraud, Easy Taxi

Ravelin: perfect for the fraud challenges of online travel agencies 

Our data-first approach means that we look deeply into your data and experience of fraud. Fraud in online travel booking shares many characteristics with other industries - e.g. card velocity, the number of attempts to pay, multiple cards used. 

There are also trends unique to the industry that are strong signals of attempted fraud, such as overlapping journeys, one-way journeys, new accounts attempting same day travel, and disposable contact details. 

Our machine learning models are trained on your company’s historical transaction data and adapted to your fraud and domain experience. Powered by your data, this allows us to provide accurate decisions from Day 1. The result? Fewer chargebacks and fewer false positives.

Fraud scores in milliseconds

Ravelin provides results in milliseconds and updates its scores whenever a customer makes a relevant action. It’s real-time fraud detection.

Manage peak time fraud and weekends

Our models never sleep. Ravelin is just as effective at night, on the weekends and even during peak season. Our clients trust us to make the right calls to optimise conversion without any undue risk of fraud. No more reliance on manual review.

The only fraud system that you will need

One system for all your fraud needs. With ML models, link analysis, graph networks, analyst interface, rules, workflows and reporting, there is no need for multiple systems to provide a fraud determination. One system: enterprise-wide.

Rapid integration with minimised developer requirements

Ravelin’s API wins plaudits from developers as the best in market, making it as easy as possible to integrate all the key data required to build out a fully comprehensive fraud solution. We have our integration team ready to help out every step of the way, including going on-site with clients to ensure a smooth integration when extra assistance is needed. 

We minimise the requirements on your internal IT team as much as possible by speaking their language, providing best-of-breed tools and helping where and when it matters. 

Great support during integration, they set up a direct communication channel which helped us with any queries we had. The API documentation was easy to follow, well documented and full of examples on how to use the API.
— Ian Vaughan, Development Team Lead, Quipup

 

Instant results

Our experience in a variety of industries means our algorithms give accurate scores as soon as the integration is complete. No cold-start problem. At the same time, our graph networks map your entire customer database highlighting and closing down bad actors from day one. 

Built for analysts

We’re confident your analysts will love dashboard. They can access full customer history in an easy to interrogate timeline and so instantly understand what underpins a score and confirm its accuracy. Our workflows will blend seamlessly into theirs making the entire review process more efficient.  

Reduced manual review

The most notable impact of Ravelin is the the massively reduced requirement for manual review. We would expect a maximum of 1% of transactions to be reviewed, usually retrospectively. Time is spent so more more effectively on investigating trends and devising tactics to prevent new fraud.

Management and control

You are in control from the initial definition of the thresholds, to configuring rules, defining analyst workflows and deciding on what reports are required and how often.

Features

  • Travel-specific machine learning models 
  • Merchant-specific custom features
  • Integrated to Perseuss (OTA blacklist) 
  • Dedicated account management  
  • Advanced IP to geolocation features
  • Integrated rules engine 
  • Enterprise-wide graph networks
  • Device fingerprinting 
  • Analyst workflows 
  • Variable fraud tolerance thresholds

Benefits

  • One system that aggregates all relevant customer and transaction data 
  • Reduced reliance on manual review
  • Automated decisions in milliseconds 
  • Constantly improving models that adapt to changing fraud profiles
  • Managed peak times, holiday, weekend, same-day booking and overnight fraud
  • Configurable thresholds for conversion and chargeback optimisation

Certifications

  • PCI-DSS Certified
  • ISO/IEC 27001 Certified
  • EU Safe Harbor Registered