--- title: Chargebacks 101 with Monica Eaton-Cardone date: 2018-06-01T15:41:00+01:00 author: Alara Basul canonical_url: "https://www.ravelin.com/podcast/monica-eaton-cardone-discusses-the-impact-of-chargebacks-for-merchants" section: Podcast --- Podcast / Payments & payment fraud Episode 22 01 June 2018 # Chargebacks 101 with Monica Eaton-Cardone Monica Eaton-Cardone from Chargebacks911 discusses fighting fraud, chargebacks, and how merchants can grow securely in new markets. ![Chargebacks 101 with Monica Eaton-Cardone](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/_720xAUTO_fit_center-center_none_ns/739/monicaeatoncardone-large.webp)Monica-Eaton Cardone is the co-founder and COO at Chargebacks 911. She has a wealth of experience when it comes to online fraud and payments, and her focus is predominately on chargebacks and helping retailers and merchants fight fraud. In this episode of the Ravelin Fraud Academy podcast Monica discusses the different types of fraud in today’s landscape and the best practises for merchants to grow securely in new markets. [**To learn more about online payment fraud visit our insights page.**](https://www.ravelin.com/insights/online-payment-fraud) ### Chargebacks 101 with Monica Cardone ![Afk Bu I 400X400](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/_122x122_crop_center-center_none_ns/851/afk_Bu-i_400x400.webp)Alara BasulRavelin alumna More from Alara Basul - [Infographic: The growing cost of fraud in 2018](https://www.ravelin.com/blog/infographic-fraud-in-2018) - [Meet Tim Whelan, Ravelin’s VP of Engineering](https://www.ravelin.com/blog/meet-tim-whelan-ravelins-vp-of-engineering) - [National Cybersecurity month: Raising awareness of fraud in payments](https://www.ravelin.com/blog/cyber-security-month-fraud-awareness) ## Related content [Blog / Payments & payment fraud ### Card payment liability shift – everything you need to know to reduce chargeback burden The knowledge you need to make the most of liability shifts and reap the benefits for your company – including saving money on chargebacks. ![Freddie burgess](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/_33x33_crop_center-center_none_ns/281707/freddie-burgess.webp)Freddie Burgess,Senior Product Support Analyst](https://www.ravelin.com/blog/card-payment-liability-shift-for-chargebacks) [Blog / Fraud analytics ### Refund abuse KPIs: How to measure and reduce refund fraud rates What you need to know to assess and quantify refund abuse – as well as to measure whether your refund abuse solution and strategy are delivering results. ![Can](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/_33x33_crop_center-center_none_ns/280078/can.webp)Can Colak,Senior Product Manager](https://www.ravelin.com/blog/how-to-measure-refund-abuse-kpis) [Blog / Press release ### Driven by AI, customers now rival criminals for ecommerce fraud, say merchants Global ecommerce fraud enters a new phase as losses continue to climb. Merchants now view criminals and their own customers as presenting a comparable risk, and there's a gap in AI adoption. ![Ravelin Symbol Blue 1](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/_33x33_crop_center-center_none_ns/187712/Ravelin-Symbol-Blue-1.webp)Ravelin Technology](https://www.ravelin.com/blog/ravelin-fraud-survey-2026-press-release)