--- title: Why policy abuse is no longer just the cost of doing business date: 2023-06-09T14:45:00+01:00 author: Lola Omo-Ikerodah canonical_url: "https://www.ravelin.com/blog/why-policy-abuse-is-no-longer-just-the-cost-of-doing-business" section: Blog --- Blog /[Promo abuse](/resources?search=&category%5B0%5D=244453#resourceContainer "Go to Promo abuse") # Why policy abuse is no longer just the cost of doing business Customers wanting something for nothing is destroying your bottom line. Find out just how much you business is losing to refund and promotion abuse… 09 June 2023 ![Why policy abuse is no longer just the cost of doing business](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/_blogSmall/186488/227_Policy_Abuse_Infographic_Social_Blog_885x505.webp) [![](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/220-Policy-Abuse-Infographic-1.png)](https://pages.ravelin.com/fraud-and-payments-survey-2023)**Data sourced from Ravelin's Fraud & Payments Survey 2023** #### Learn more about policy abuse & the tools you need to tackle fraud Read our survey of 1900+ global fraud & payments professionals [Download now](https://pages.ravelin.com/fraud-and-payments-survey-2023) ## **Related resources** - [Refund, promo and policy abuse: Insights](https://www.ravelin.com/insights/policy-abuse) - [Ravelin's Fraud & Payments Survey 2023](https://www.ravelin.com/blog/global-fraud-trends-survey-2023) - [Video on-demand: Getting to grips with policy abuse](https://pages.ravelin.com/getting-to-grips-with-policy-abuse) - [New survey report: Tracking the rise of friendly fraud ](https://www.ravelin.com/blog/friendly-fraud-consumer-fraud-survey) - [5 types of refund abuser you’ll meet after the peak period sales boom – and how to deal with them](https://www.ravelin.com/blog/5-types-of-refund-abuser-sales-refunds) - [Video: Experts share 5 return & refund abuse prevention strategies ](https://www.ravelin.com/blog/return-refund-abuse-prevention-strategies) ## Author ![Lola Omo-Ikerodah](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/_avatarSmall/101467/lola.webp) Lola Omo-IkerodahContent Writer (Ravelin alumna) Lola has previously served as Content Writer at Ravelin. [More from this author](https://www.ravelin.com/author/lola-omo-ikerodah) ## Related content [Blog / Press release ### Driven by AI, customers now rival criminals for ecommerce fraud, say merchants Global ecommerce fraud enters a new phase as losses continue to climb. Merchants now view criminals and their own customers as presenting a comparable risk, and there's a gap in AI adoption. ![Ravelin Symbol Blue 1](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/_33x33_crop_center-center_none_ns/187712/Ravelin-Symbol-Blue-1.webp)Ravelin Technology](https://www.ravelin.com/blog/ravelin-fraud-survey-2026-press-release) [Blog / Payments & payment fraud ### Safeguarding agentic commerce – fraud strategy advice by Ravelin's CPO "If there’s anything fraudsters like, it’s a new thing." Here's how to protect your online shop from agentic commerce fraud – which can target you no matter whether you're actively adopting AI shopping or not. ![RAVELIN STAFF Mark Barlow Head Of product website](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/_33x33_crop_center-center_none_ns/175066/RAVELIN_STAFF_Mark_Barlow_Head_Of_product_website.webp)Mark Barlow,Chief Product Officer](https://www.ravelin.com/blog/agentic-commerce-fraud-prevention-strategy-analysis) [Blog / Ravelin product ### Next-level reporting with Ravelin: Introducing Insights and AI-powered queries Discover how the new Insights section and AI-powered queries in the Ravelin Dashboard simplify your fraud reporting. ![Ashleigh](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/_33x33_crop_center-center_none_ns/267519/ashleigh.webp)Ashleigh Luccini Gilera,Senior Product Marketing Manager](https://www.ravelin.com/blog/fraud-reporting-insights-ai-queries)