--- title: "6 sessions, 12 speakers, countless conversations: What we learned at RavCon 26" date: 2026-03-10T10:00:00+00:00 author: Nikoleta Dimitriou canonical_url: "https://www.ravelin.com/blog/ravcon26-takeaways" section: Blog --- Blog /[Fraud analytics](/resources?search=&category%5B0%5D=134547#resourceContainer "Go to Fraud analytics"), [Fraud trends](/resources?search=&category%5B0%5D=201169#resourceContainer "Go to Fraud trends"), [Ravelin University](/resources?search=&category%5B0%5D=257999#resourceContainer "Go to Ravelin University") # 6 sessions, 12 speakers, countless conversations: What we learned at RavCon 26 Held on March 5th, Ravelin's annual day dedicated to fraud and payments in ecommerce is now behind us. Here are our biggest takeaways. 10 March 2026 ![6 sessions, 12 speakers, countless conversations: What we learned at RavCon 26](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/_blogSmall/275582/476-RavCon-illustration-885x505-v2.webp) 6 sessions, 12 speakers, countless conversations: [RavCon 26](https://www.ravelin.com/blog/ravcon-2026-photo-gallery). On March 5th, 2026, the fraud and payments community from far and wide came together at RavCon – Ravelin's annual conference dedicated to fraud and payments in ecommerce. At this year's event, we welcomed **hundreds of attendees from across our clients, partners, friends, and the wider fraud and payments community.** Attendees were also treated to live end-to-end agentic demos featuring a real shopfront from Ravelin's tech team. They showcased agentic shopping, agentic signals in Ravelin's Dashboard as well as how easily an agent can be set up to commit fraud. With accessibility in mind, for the first time this year, we introduced live captioning for our sessions, created by a human transcriber from [MyClearText](https://www.mycleartext.com/), to ensure all our attendees can watch and participate on equal footing. Other updates included a sketch artist duo and a [visual minutes artist](https://www.morethanminutes.co.uk/), who captured the day in illustration form, on the spot. In fact, you can see the resulting illustration at the bottom of this article. ## What we learned at RavCon 26 On the stage of London's Pan Pacific Ballroom, an iconic range of tech and commerce leaders generously shared their stories and insights: - Tech analyst **Benedict Evans** delivered the fascinating keynote titled "AI Eats the World". - **Back Market**'s Lea Polge and Benjamin Binaud spoke about the link between refund abuse and chargebacks in "An Evolving Fraud Loop". - Anna Collier from **Fanvue** and Scott Wels from **[Spotify](https://pages.ravelin.com/ravcon-2024-spotify-uses-machine-learning-prevent-fraud)** discussed digital goods fraud – and what we can learn from it – with Ravelin's [Jamie George](https://www.ravelin.com/author/jamie-george). - **Ravelin**'s own Himayak Dhar and Jerome Titus explored using LLMs to fight refund abuse, including identifying fake names and address-jigging. - Benjamin Louche from iconic European brand **ADEO** spoke about designing a scalable fraud detection framework across markets. - **Worldpay's** Haydon Croker and **Ravelin's** Jono MacDougall explored everything agentic commerce – both enabling it and safeguarding from potential risks. There was a lot that we learned at Ravelin's fraud and payments event this year. **Let's join the dots** to summarize the experts' advice from the day: ### 1. Understand what agentic means – for both sides [Agentic AI commerce](https://www.ravelin.com/blog/agentic-commerce-fraud-ai-agent-fraud) is here and while the contenders for dominant protocol battle it out, fraudsters have become early adopters, figuring out ways to deploy agents against companies. And if it goes wrong, who is liable? What if a good agent hallucinates? It's great to prepare for agentic commerce as a merchant, but make sure you're also prepared for agentic fraud, agentic refunds, and agentic chargebacks. ### 2. Work on communication and collaboration The old way of managing fraud needs to change. [Fraud teams](https://www.ravelin.com/blog/6-tips-for-building-a-successful-fraud-team) cannot afford to remain siloed. Talk to payments, customer service, warehouse teams who handle #returns – you'll get buy-in but you'll also get useful insights. Share information, understand fraud and abuse together, collaborate on solutions: This is how you benefit both the business and its customers. ### 3. Observe how fraud is shifting and scaling With the advent of GenAI, the tech barrier to large-scale fraud operations is all but removed for criminals. [Refund requests are now powered by AI](https://www.ravelin.com/blog/ai-powered-refund-abuse-dispute-fraud). If denied, they become chargeback requests powered by AI. Synthetic identities are easily created en masse. Criminals can automate and scale more than ever before – and this makes them more difficult to catch. Fraud signals are shifting, and we ought to be vigilant. Spot the patterns and figure out what this means for your company sooner rather than later. ### 4. Master the data Ravelin has advocated for the [need to understand data](https://www.ravelin.com/podcast/data-engineering-and-fraud-detection) in fraud prevention for more than a decade, but this need is only going to become more important over time. The numbers will tell you what is and what isn't working. Use this to your advantage. Make sure you look at all relevant data too, going beyond fraud rates to examine return rates, lifetime value and customer behavior as a whole, for example. ### 5. Go play like a fraudster! As a fraud fighter, it's useful to try to think like a fraudster. Follow tech developments. Test these new tools – and your own defenses. Let's experiment with how AI can help bad actors attack us – and [how AI can help us defend ourselves from fraudsters](https://www.ravelin.com/blog/ai-fraud-detection-with-ml-and-nlp). ## RavCon 26: Learnings in one picture This visual minutes illustration capture the vibe of the day, featuring memorable takeaways and quotes from the Pan Pacific Ballroom stage. **Click or tap on the image below to view it in full size:** [![RavCon 2026](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/RavCon26_Panorama_MoreThanMinutes_Live_Conference_Illustration_PRINT-copy.jpg)](https://2322855.fs1.hubspotusercontent-na1.net/hubfs/2322855/RavCon_26_Panorama_Live_Conference_Illustration_web_size.jpg) Make sure to also browse our [photo gallery from RavCon 26](https://www.ravelin.com/blog/ravcon-2026-photo-gallery). ## Author ![Nikoleta Dimitriou](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/_avatarSmall/196785/1669287463716_2023-12-07-164059_ybjd.webp) Nikoleta DimitriouSenior Content Manager With a marketing career focused on technology, Nikoleta has worked for the data science, e-learning, and fraud industries, among others. Since 2023… [More from this author](https://www.ravelin.com/author/nikoleta-dimitriou) ## Related content [Blog / Press release ### Kinguin renews Ravelin partnership after cutting ecommerce fraud to “industry-leading low” The leading gaming marketplace extends AI fraud prevention deal for further three years, with Ravelin automating real-time fraud defenses and supporting growth to over 20 million customers. ![Ravelin Symbol Blue 1](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/_33x33_crop_center-center_none_ns/187712/Ravelin-Symbol-Blue-1.webp)Ravelin Technology](https://www.ravelin.com/blog/kinguin-ravelin-partnership-renewal) [Blog / Payments & payment fraud ### Card payment liability shift – everything you need to know to reduce chargeback burden The knowledge you need to make the most of liability shifts and reap the benefits for your company – including saving money on chargebacks. ![Freddie burgess](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/_33x33_crop_center-center_none_ns/281707/freddie-burgess.webp)Freddie Burgess,Senior Product Support Analyst](https://www.ravelin.com/blog/card-payment-liability-shift-for-chargebacks) [Blog / Fraud analytics ### Refund abuse KPIs: How to measure and reduce refund fraud rates What you need to know to assess and quantify refund abuse – as well as to measure whether your refund abuse solution and strategy are delivering results. ![Can](https://storage.googleapis.com/ravelin-website-assets-production/assets/images/_33x33_crop_center-center_none_ns/280078/can.webp)Can Colak,Senior Product Manager](https://www.ravelin.com/blog/how-to-measure-refund-abuse-kpis)